Returns & Refunds

Returns & Refunds Policy – UltimaLabs.health

We stand behind product quality and resolve genuine issues quickly. This policy outlines return eligibility and refund handling.

1. Return Eligibility

Returns are considered for verified issues such as damaged items, incorrect items, or confirmed quality defects.

• Damaged in Transit: Item arrives damaged due to courier handling.
• Incorrect Item: Product received does not match order confirmation.
• Quality Concern: Product does not meet published specifications.

2. Notification Window

Contact us within 7 days of delivery with your order number and clear photos of the issue and packaging.

3. Return Process

• Submit your request via our contact page.
• Our team reviews details and responds with next steps.
• If approved, we provide return or replacement instructions.

4. Refunds

Approved refunds are issued to the original payment method within 5–10 business days, depending on provider timelines.

5. Non-Returnable Cases

• Change-of-mind returns after dispatch.
• Issues reported outside the notification window.
• Products mishandled after confirmed delivery.

6. Contact

By placing an order with UltimaLabs.health, you agree to this Returns & Refunds Policy.