Ultima Labs
3rd Party Tested & Certified Research Grade PeptidesFrequently Asked Questions
WHERE DO YOU SHIP FROM?
We ship domestically from our regional hubs in Switzerland, the USA, and Australia. This multi‑hub network enables faster, more reliable delivery while reducing customs delays for most customers.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Most domestic orders are delivered within 1–4 business days after dispatch. International orders depend on the destination region and carrier pathway but typically arrive within 5–10 business days. Remote areas may require additional transit time.
DO I GET A TRACKING NUMBER?
Ultima Labs confirms and tracks all deliveries digitally and manually to ensure priority service. If an order is not received within 72 hours of payment please contact us.
WHERE DO YOU SHIP TO?
We ship to most countries where import of research compounds is permitted. If you are unsure about local regulations, please verify before ordering. We reserve the right to decline shipment where compliance risks exist.
WHAT HAPPENS IF MY ORDER DOESN’T ARRIVE?
If your parcel shows no movement for an extended period or is confirmed lost by the carrier, reach out to us. After verification, we will arrange a complimentary reship or alternative resolution according to our delivery assurance policy.
DO I GET A REFUND IF MY ORDER DOESN'T ARRIVE?
In cases of verified non‑delivery, we generally provide a free reship first. Refunds may be issued at our discretion if a reship is not viable. All claims must be submitted within 30 days of the original shipping date.
ARE PACKAGES SENT SECURELY AND DISCREETLY?
Absolutely. All orders are packaged in non‑descriptive materials with no external branding. Internal protective layering ensures product integrity during transit.
DOES YOUR SHIPPING METHOD PROTECT THE PEPTIDES?
Yes. Temperature‑sensitive items are stored under controlled conditions prior to dispatch. Packaging materials are selected to minimize exposure to heat and moisture during typical transit windows.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit/debit cards, select digital payment options, and approved alternative settlement methods depending on region. Available methods are displayed at checkout.
DO YOU OFFER REFUNDS?
Refunds are considered for defective, damaged on arrival, or non‑delivered items after verification. Due to the nature of research compounds, used or opened products cannot be returned.
CAN I CANCEL MY ORDER?
Orders may be cancelled prior to fulfillment. Once a tracking number has been generated or the parcel is in carrier possession, cancellation is no longer possible. Contact support immediately if you need to request a change.